HERE FOR THE LIFE OF YOUR SHADES
A clear commitment.
A familiar point of contact.
For product questions or support, start with the AERIS dealer who supplied your shades. We work with your dealer to help resolve the product details.
LIMITED LIFETIME WARRANTY
Know what
stands behind it.
Our written warranty sets out coverage, exclusions, and the claim process. The full document governs the summary on this page.
Read the full warranty (PDF)The details matter.
Coverage applies to the original retail purchaser and is non-transferable. Lifetime coverage lasts while the original purchaser owns the product. The warranty applies to products purchased through an authorized AERIS dealer, subject to the full terms and exclusions.
Exclusions include normal wear, damage from misuse or accidents, unauthorized alterations, fading and discoloration, natural material variation, humidity-related changes, and failure to follow installation or care instructions. Shipping and labor for removal, remeasurement, or reinstallation are not covered. Commercial and contract orders are excluded unless otherwise agreed in writing.
When something needs attention.
Contact your dealer with the original order information, a description of the issue, and photos if available. Your dealer coordinates with AERIS to review the issue and discuss the next step. Timing depends on the product and the work involved.
Questions about care.
Ask your dealer for the care instructions for your specific fabric or natural material before using cleaning products or applying moisture.
If you can no longer reach your original dealer, contact AERIS and include the dealer name and order information you have.